{"id":59975,"date":"2024-05-23T17:15:21","date_gmt":"2024-05-23T15:15:21","guid":{"rendered":"https:\/\/alice.ch\/?post_type=news&#038;p=59975"},"modified":"2024-05-24T08:31:57","modified_gmt":"2024-05-24T06:31:57","slug":"demarche-qualite-rqfa-fsea-webinaire","status":"publish","type":"news","link":"https:\/\/alice.ch\/fr\/news\/demarche-qualite-rqfa-fsea-webinaire\/","title":{"rendered":"Approche syst\u00e9mique pour \u00e9valuer la qualit\u00e9: quels indicateurs?\u00a0"},"content":{"rendered":"\n<p class=\"is-style-lead\">La FSEA et le r\u00e9seau RQFA ont organis\u00e9 un webinaire sur l\u2019approche syst\u00e9mique pour \u00e9valuer la qualit\u00e9 et l\u2019utilisation des indicateurs dans une perspective d\u2019am\u00e9lioration continue.&nbsp;<\/p>\n\n\n\n<p>Le R\u00e9seau romand pour la qualit\u00e9 en formation des adultes (RQFA) a pour but de r\u00e9unir, d\u2019informer et d\u2019\u00e9changer avec les acteurs de la formation continue int\u00e9ress\u00e9s par les questions de qualit\u00e9. En collaboration avec la FSEA, il a organis\u00e9 le webinaire \u00abApproche syst\u00e9mique pour \u00e9valuer la qualit\u00e9. Quels indicateurs?\u00bb. Raymond Gafner, sp\u00e9cialiste de ces enjeux, \u00e9tait l\u2019intervenant invit\u00e9 pour apporter notamment un \u00e9clairage th\u00e9orique global lors d\u2019une pr\u00e9sentation. Les personnes participantes au webinaire ont ensuite \u00e9chang\u00e9 activement \u00e0 partir de leur pratique respective et de leur exp\u00e9rience.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Description de l\u2019intervention de Raymond Gafner\u00a0<\/h2>\n\n\n\n<p>Les concepts de ma\u00eetrise de la qualit\u00e9 sont aujourd\u2019hui omnipr\u00e9sents dans la strat\u00e9gie et la conduite des organisations. C\u2019est aussi le cas pour les prestataires de formations. En se demandant comment mesurer la qualit\u00e9 avec objectivit\u00e9\u202falors m\u00eame que le concept de qualit\u00e9 comporte une part de subjectivit\u00e9, ce webinaire a propos\u00e9 d\u2019aborder ce th\u00e8me complexe avec pragmatisme, dans une perspective d\u2019am\u00e9lioration continue des performances au sein des organisations. Des questions telles que \u00abQuels indicateurs utiliser pour mesurer la qualit\u00e9?\u00bb ou \u00abComment construire des indicateurs pertinents?\u00bb ont \u00e9t\u00e9 abord\u00e9es.\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quelques points cl\u00e9s de la pr\u00e9sentation\u00a0<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les diff\u00e9rentes caract\u00e9ristiques des d\u00e9marches qualit\u00e9, dont l\u2019approche par processus qui permet notamment d\u2019\u00e9viter les cloisonnements et de poser des indicateurs.&nbsp;<\/li>\n\n\n\n<li>Les indicateurs en tant qu\u2019informations, ou mesures, permettant de prendre des d\u00e9cisions. A ce titre, l\u2019indicateur ne donnera pas de solution mais, en fonction des objectifs vis\u00e9s, aidera \u00e0 agir sur les causes et finalement am\u00e9liorer la qualit\u00e9.&nbsp;<\/li>\n\n\n\n<li>La qualit\u00e9 en tant qu\u2019aptitude d\u2019un syst\u00e8me \u00e0 satisfaire les exigences de l\u2019ensemble des parties prenantes.&nbsp;<\/li>\n\n\n\n<li>Pouvoir d\u00e9finir et placer les indicateurs en se posant les bonnes questions au bon moment.&nbsp;<\/li>\n\n\n\n<li>Diff\u00e9rents indicateurs courants en formation et mis en lien avec les enjeux et les risques, de m\u00eame que les vigilances \u00e0 garder \u00e0 l\u2019esprit lors de l\u2019utilisation d\u2019indicateurs qualit\u00e9.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Le webinaire a \u00e9t\u00e9 enregistr\u00e9, il est possible de le visionner ici sur notre cha\u00eene Youtube: <\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/youtu.be\/ooc5dO0ZlmY?si=PAHlsVC51NXiWYX0\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"1024\" height=\"506\" src=\"https:\/\/alice.ch\/app\/uploads\/2024\/05\/image-1024x506.png\" alt=\"\" class=\"wp-image-59982\" style=\"width:363px;height:auto\" srcset=\"https:\/\/alice.ch\/app\/uploads\/2024\/05\/image-1024x506.png 1024w, https:\/\/alice.ch\/app\/uploads\/2024\/05\/image-300x148.png 300w, https:\/\/alice.ch\/app\/uploads\/2024\/05\/image-768x379.png 768w, https:\/\/alice.ch\/app\/uploads\/2024\/05\/image-1536x759.png 1536w, https:\/\/alice.ch\/app\/uploads\/2024\/05\/image.png 1692w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>La FSEA et le r\u00e9seau RQFA ont organis\u00e9 un webinaire sur l\u2019approche syst\u00e9mique pour \u00e9valuer la qualit\u00e9 et l\u2019utilisation des [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":59976,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"news-category":[82],"global-category":[],"class_list":["post-59975","news","type-news","status-publish","has-post-thumbnail","hentry","news-category-qualite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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