{"id":11273,"date":"2022-08-16T17:54:04","date_gmt":"2022-08-16T15:54:04","guid":{"rendered":"https:\/\/projects.atxeit.ch\/sveb\/?page_id=11273"},"modified":"2022-11-21T10:58:00","modified_gmt":"2022-11-21T09:58:00","slug":"glossaire-qualite","status":"publish","type":"page","link":"https:\/\/alice.ch\/fr\/qualite\/qualite-dans-la-formation-continue\/glossaire-qualite\/","title":{"rendered":"Glossaire qualit\u00e9"},"content":{"rendered":"\n

Glossaire qualit\u00e9 – termes du management qualit\u00e9<\/h1>\n\n\n\n
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Assurance qualit\u00e9<\/h3>\n<\/div>\n\n\n\n
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Mesures (planification, mise en oeuvre, \u00e9valuation, r\u00e9daction de rapports et am\u00e9lioration de la qualit\u00e9) qui sont effectu\u00e9es afin de s’assurer que la formation g\u00e9n\u00e9rale et professionnelle (contenu de formation, curriculum, \u00e9valuation et validation des r\u00e9sultats d’apprentissage, etc.) r\u00e9pondent aux exigences de qualit\u00e9 des acteurs concern\u00e9s et de ses engagements.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Audit\/auditeur<\/h3>\n<\/div>\n\n\n\n
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Examen m\u00e9thodologique et ind\u00e9pendant en vue de d\u00e9terminer si les activit\u00e9s et r\u00e9sultats relatifs \u00e0 la qualit\u00e9 satisfont aux dispositions pr\u00e9\u00e9tablies et si ces dispositions sont mises en oeuvre de fa\u00e7on effective et son aptes \u00e0 atteindre les objectifs. L’examen est men\u00e9 par des auditeurs.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Auto-\u00e9valuation<\/h3>\n<\/div>\n\n\n\n
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Processus ou m\u00e9thode appliqu\u00e9s par un prestataire, sous sa propre responsabilit\u00e9, pour \u00e9valuer ses performances ou sa position dans diff\u00e9rents contextes. L’auto-\u00e9valuation sert \u00e0 la gestion interne de la qualit\u00e9.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Certificat<\/h3>\n<\/div>\n\n\n\n
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Document d\u00e9livr\u00e9 conform\u00e9ment aux r\u00e8gles d’un syst\u00e8me de certification, attestant avec un niveau suffisant de confiance qu’un produit, un processus ou un service d\u00fbment identifi\u00e9, est conforme \u00e0 une norme ou \u00e0 un autre document normatif sp\u00e9cifi\u00e9.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Certification<\/h3>\n<\/div>\n\n\n\n
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Proc\u00e9dure par laquelle une tierce partie donne une assurance \u00e9crite qu’un produit, un processus ou un service est conforme aux exigences sp\u00e9cifi\u00e9es.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Cycle de qualit\u00e9 (cycle PDCA aussi appel\u00e9 roue de Deming)<\/h3>\n<\/div>\n\n\n\n
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M\u00e9thode it\u00e9rative de gestion de la qualit\u00e9 en quatre \u00e9tapes (Plan-Do-Check-Act), permettant d’am\u00e9liorer la qualit\u00e9 d’un produit, d’une oeuvre, d’un service.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Descripteur<\/h3>\n<\/div>\n\n\n\n
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Terme de r\u00e9f\u00e9rence servant \u00e0 d\u00e9crire ou identifier un \u00e9l\u00e9ment.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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D\u00e9veloppement de la qualit\u00e9<\/h3>\n<\/div>\n\n\n\n
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Processus d’am\u00e9lioration permanent. Souvent les informations n\u00e9cessaires ne sont pas fournies et\/ou pas travaill\u00e9es pour d\u00e9finir les points forts, les points faibles et les potentiels, et ainsi, parvenir \u00e0 am\u00e9liorer le processus par des mesures. Le d\u00e9veloppement de la qualit\u00e9 est dynamique, ouvert et orient\u00e9 vers le futur.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Feedback<\/h3>\n<\/div>\n\n\n\n
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Retour d’informations de la part d’une personne qui correspond \u00e0 sa propre perception et compr\u00e9hension, et doit \u00eatre utilis\u00e9 comme source d’am\u00e9lioration.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Indicateur<\/h3>\n<\/div>\n\n\n\n
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Facteur quantitatif ou qualitatif qui permet de mesurer ou \u00e9valuer de mani\u00e8re simple et fiable ce qui a \u00e9t\u00e9 atteint et les r\u00e9sultats rendus possibles tout en montrant les changements.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Inspection<\/h3>\n<\/div>\n\n\n\n
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M\u00e9thode d’\u00e9valuation externe des activit\u00e9s et ressources d’un prestataire par un professionnel, en vue d’\u00e9valuer sa performance \u00e0 l’aune de normes et crit\u00e8res pr\u00e9d\u00e9finis.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Management de la qualit\u00e9<\/h3>\n<\/div>\n\n\n\n
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Toute activit\u00e9 de gestion en g\u00e9n\u00e9ral qui d\u00e9termine la politique de qualit\u00e9, les objectifs et les responsabilit\u00e9s, et qui permettent leurs r\u00e9alisations par les moyens du plan qualit\u00e9, du contr\u00f4le qualit\u00e9 et de l’assurance qualit\u00e9 dans le cadre d’un syst\u00e8me qualit\u00e9.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Manuel Qualit\u00e9<\/h3>\n<\/div>\n\n\n\n
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Document (format \u00e9lectronique ou papier) \u00e9non\u00e7ant la politique qualit\u00e9 et d\u00e9crivant le syst\u00e8me qualit\u00e9 d’une organisation.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Mesures de correction<\/h3>\n<\/div>\n\n\n\n
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Mesures qui sont prises pour \u00e9viter les causes d’une situation non conforme, une faute ou d’autres r\u00e9sultats non souhait\u00e9s et ainsi, emp\u00eacher sa reproduction.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Monitoring<\/h3>\n<\/div>\n\n\n\n
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Collecte et analyse syst\u00e9matique des d\u00e9veloppements visant \u00e0 d\u00e9terminer si la qualit\u00e9 de l’enseignement et de la formation satisfait aux normes fix\u00e9es.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Normes qualit\u00e9<\/h3>\n<\/div>\n\n\n\n
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Sp\u00e9cifications mesurables \u00e9tablies en consensus et accept\u00e9es par une organisation reconnue au niveau r\u00e9gional, national ou international. L’objectif des normes qualit\u00e9 (ou standards qualit\u00e9) est l’optimisation de moyens pour (Input), et\/ou les r\u00e9sultats (Output) du processus d’apprentissage.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Organe d’accr\u00e9ditation<\/h3>\n<\/div>\n\n\n\n
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Organe neutre qui examine et accr\u00e9dite les instances de certification. En Suisse, cette t\u00e2che est confi\u00e9e au service d’accr\u00e9ditation suisse (SAS)<\/a>, qui est un service du Secr\u00e9tariat d’Etat \u00e0 l’Economie (SECO). Avec l’accr\u00e9ditation, la comp\u00e9tence formelle d’un organisme est reconnue pour l’ex\u00e9cution des \u00e9valuations de conformit\u00e9 selon les exigences d\u00e9finies.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Organismes de certification<\/h3>\n<\/div>\n\n\n\n
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Organisme qui donne une assurance \u00e9crite qu’un produit, un processus ou un service est conforme aux exigences sp\u00e9cifi\u00e9es, \u00e0 l’issue d’une \u00e9valuation selon des crit\u00e8res pr\u00e9d\u00e9finis.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Proc\u00e9dure<\/h3>\n<\/div>\n\n\n\n
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Mani\u00e8re sp\u00e9cifi\u00e9e d’accomplir une activit\u00e9 ou un processus.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Processus<\/h3>\n<\/div>\n\n\n\n
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Suite logique d’activit\u00e9s li\u00e9es pour la production d’un service. Il est d\u00e9clench\u00e9 par un besoin ou une date et g\u00e9n\u00e8re un r\u00e9sultat.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Qualit\u00e9<\/h3>\n<\/div>\n\n\n\n
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Ensemble de propri\u00e9t\u00e9s et caract\u00e9ristiques d’une entit\u00e9 qui lui conf\u00e8rent l’aptitude \u00e0 satisfaire des besoins exprim\u00e9s et implicites.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Satisfaction clients<\/h3>\n<\/div>\n\n\n\n
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Mesure visant \u00e0 d\u00e9terminer si les services d’un prestataire r\u00e9pondent aux attentes du client ou les d\u00e9passent.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Syst\u00e8me de management Qualit\u00e9<\/h3>\n<\/div>\n\n\n\n
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Un syst\u00e8me de gestion pour diriger et guider une organisation dans sa qualit\u00e9.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Revue \/ examen (audit interm\u00e9diaire)<\/h3>\n<\/div>\n\n\n\n
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Appr\u00e9ciation de la performance d’une action p\u00e9riodiquement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

<\/p>\n\n\n\n

Vous trouverez ci-apr\u00e8s une liste compl\u00e8te des termes \u00ab\u00a0Glossaire: La qualit\u00e9 dans l’enseignement et la formation<\/a>\u00a0\u00bb du CEDEFOP (European Centre for the Development of Vocational Training).<\/p>\n\n\n\n

Contact<\/h2>\n\n\n\n
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\n\n\t\t\t\t\t
\n\t\t\t\t\tMarie Gandola
\t\t\t\t\tAssistante de Direction Coordinatrice FFA Romandie
\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t+41 (0)22 994 20 10<\/a>
\t\t\t\t\tmarie.gandola@alice.ch<\/a>
\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div>\n\n\n\n
<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Glossaire qualit\u00e9 – termes du management qualit\u00e9 Assurance qualit\u00e9 Mesures (planification, mise en oeuvre, \u00e9valuation, r\u00e9daction de rapports et am\u00e9lioration […]<\/p>\n","protected":false},"author":4,"featured_media":20799,"parent":11250,"menu_order":340,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11273","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nGlossaire qualit\u00e9 - FSEA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alice.ch\/fr\/qualite\/qualite-dans-la-formation-continue\/glossaire-qualite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Glossaire qualit\u00e9 - FSEA\" \/>\n<meta property=\"og:description\" content=\"Glossaire qualit\u00e9 – termes du management qualit\u00e9 Assurance qualit\u00e9 Mesures (planification, mise en oeuvre, \u00e9valuation, r\u00e9daction de rapports et am\u00e9lioration […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alice.ch\/fr\/qualite\/qualite-dans-la-formation-continue\/glossaire-qualite\/\" \/>\n<meta property=\"og:site_name\" content=\"SVEB\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-21T09:58:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alice.ch\/app\/uploads\/2022\/11\/default.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alice.ch\\\/fr\\\/qualite\\\/qualite-dans-la-formation-continue\\\/glossaire-qualite\\\/\",\"url\":\"https:\\\/\\\/alice.ch\\\/fr\\\/qualite\\\/qualite-dans-la-formation-continue\\\/glossaire-qualite\\\/\",\"name\":\"Glossaire qualit\u00e9 - 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